Welcome to the FAQ page of ! We hope the following information can help you better understand our products and services.
How do I place an order?
You can browse products by visiting our website, selecting the jewelry you like, adding it to the shopping cart, and following the prompts to complete the checkout process.
How long does it take to ship?
Standard shipping time is usually 3-7 business days, and the specific time may vary depending on the geographical location. Once the order is processed, we will send an email with tracking information.
How much does shipping cost?
Shipping costs are automatically calculated at checkout. Free shipping service is available for orders over $50.
How to process returns and exchanges of orders?
If you are not satisfied with the product you received, you can apply for a return or exchange within 30 days of receiving the goods. Please keep the original packaging and labels of the product and contact our customer service team for further instructions.
Where can I find information to track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package online.
Can the product be customized?
We offer customization services for some of our products. Please contact us by email or phone for details and available options.
Is my personal information safe?
We take your privacy very seriously and all personal information is protected using encryption technology. Please refer to our privacy policy for details.
Do you provide gift wrapping service?
Yes, we provide gift wrapping service and you can select this option during checkout.
If you have any other questions, please feel free to contact us and we will be happy to help you!
